Shipping policy

Return & Refund Policy

Overview

At Elegantecho, we are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our policy below to understand your options for returns, refunds, and replacements.

Order Cancellation

  • Orders can be canceled within 12 hours of purchase for a full refund.

  • After 12 hours, orders are processed and can no longer be canceled.

Returns & Refund Eligibility

We accept returns, refunds, or replacements under the following conditions:

Eligible Cases

You may qualify for a refund or replacement if:

  • The item arrives damaged or defective

  • You receive the wrong item

  • The item is significantly different from the product description or images

Non-Eligible Cases

We do not offer refunds or returns in the following situations:

  • You changed your mind after the order was shipped

  • The item was used, worn, or damaged after delivery

  • The issue was caused by incorrect use or handling

  • The shipping address provided was incorrect

  • Delivery delays caused by external factors (e.g., customs, carrier issues, weather)

  • Items marked as final sale or clearance

Return Request Timeframe

  • You must submit a request within 7 days of receiving your order

  • Requests submitted after this period may not be accepted

Proof of Issue

To process your request, you must provide:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief explanation of the problem

Claims without sufficient evidence may be declined.

Refund Process

Once your request is approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear (depending on your bank)

  • Depending on the situation, we may offer:

    • Full refund

    • Partial refund

    • Replacement item (no return required in some cases)

Return Shipping

  • In some cases, you may be required to return the item to a designated address

  • Return shipping costs:

    • Covered by us if the item is defective or incorrect

    • Covered by the customer for other approved returns

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

Exchanges

We only replace items if they are defective or incorrect. If you need an exchange, please contact us with the required proof.

Important Notes

  • Do not send items back without contacting us first

  • Unauthorized returns may not be accepted or refunded

  • We reserve the right to refuse requests that do not meet the above conditions

Contact Us

For any questions or to submit a return/refund request, please contact our support team:

📧 Email: elegant.echo77@gmail.com
🕒 Response Time: 24–48 business hours

Thank you for shopping with Elegantecho. We appreciate your trust and are here to help resolve any issues quickly and fairly.